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vignesh srikumar

@vigneshsrikumar

Operations and Inventory Management professional at CHARCUTERIE ISLE DE FRANCE, coordinating retail workflows, inventory, and product distribution.

India

Message

At CHARCUTERIE ISLE DE FRANCE, I manage daily retail operations, inventory activities, and finished-product coordination. I analyze operational data and prepare reports that support management decisions and performance monitoring.

At CUEMATH, I handled global customer interactions, complaints, and escalations while working toward customer satisfaction, retention targets, and resolution SLAs. I kept customer records current and followed up on open cases through resolution.

Earlier, I worked in outbound sales at JIO and as an Account Assistant at DRM METALS. At DRM METALS, I handled accounting activities including reconciliations, financial reporting, payroll support, and GST accounting under Chartered Accountant guidance.

Experience

Work history, roles, and key accomplishments

Current

Operations and Inventory Management

Current

Charcuterie Isle De France

Jan 2023 - Present (3 years 9 months)

Managed daily retail operations, inventory activities, workflows, and finished-product coordination. Analyzed operational data to identify trends, service gaps, risks, and opportunities.

Operations Management Inventory Management Retail Operations Data Analysis Reporting Workflow Management Process Compliance Logistics Coordination Invoicing Documentation

Global Customer / Retention Specialist

Cuemath

Jan 2022 - Dec 2023 (1 year 11 months)

Managed global customer interactions, addressing queries, concerns, and service requests while maintaining high customer satisfaction and retention standards. Consistently achieved KPIs, customer satisfaction metrics, retention targets, and resolution SLAs.

Customer Support Customer Retention KPI Management SLA Monitoring Complaint Resolution Escalation Management CRM Documentation Cross functional Coordination

Outbound Sales Representative

Jio

Jan 2020 - Dec 2022 (2 years 11 months)

Conducted outbound customer engagement activities generating qualified opportunities and supporting business revenue. Understood customer requirements and recommended suitable products, plans, and services effectively.

Outbound Sales Lead Generation Customer Engagement Product Knowledge Objection Handling Pipeline Management Follow up Communication Skills

Account Assistant

DRM Metals

Jan 2018 - Dec 2020 (2 years 11 months)

Managed accounts receivable, accounts payable, banking, cash verification, and disbursement activities accurately. Prepared financial statements, sales reports, expense reports, and supporting accounting documentation regularly.

Accounts Receivable Accounts Payable Bank Reconciliation Financial Reporting Payroll Management GSTAccounting Audit documentation Tally.ERP 9