Bn Saikumar

Verify and enter incoming B2B purchase orders, respond to customer inquiries, and monitor orders to ensure timely shipment. Coordinate special handling of orders and support sales on administrative items.

Acted as a primary liaison between sales teams and configuration specialists to ensure seamless order processing. Managed the entire order entry process and implemented process improvements to enhance efficiency.

Supported business profiles of various countries and handled customer inquiries, complaints, and feedback. Verified profiles in accordance with Google guidelines and policies.

Performed pre-call analysis and verified customer information to ensure compliance with insurance regulations. Recorded after-call actions and used data mining tools for research and analysis.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers.

Handled daily sales and provided data to management through Excel. Adhered to import and export restrictions and guided customers with documentation for courier parcels.

Implemented and enforced inventory management procedures, including cycle counts and stock rotation. Oversaw receipt, storage, and distribution of goods, ensuring accuracy and timeliness.

Grade: First Division

Pursued a Master of Business Administration in Finance, graduating with First Division.

Grade: 78.6%

Completed a Bachelor of Commerce with a score of 78.6%.

Grade: 62%

Completed Intermediate education in the MEC stream with a score of 62%.

Grade: 80%

Completed high school with a score of 80%.