Vidya Singh

Led training programs to enhance team skills in trust and safety operations and compliance. Mentored junior trainers and moderators to improve team performance and process adherence.

Delivered training programs for new hires and existing employees on trust and safety operations, regulatory compliance, and soft skills. Monitored real-time schedule adherence, ensuring service levels and efficiency targets were achieved.

Moderated high-risk content in cases and task tools with a strong focus on Trust & Safety, ensuring alignment with platform policies and legal standards. Maintained quick turnaround time (TAT) in content review while upholding high decision accuracy to enhance operational efficiency.

Led deployment and optimization of Salesforce CRM systems, enhancing client engagement and lead tracking. Managed high-stakes projects, ensuring alignment with strategic business objectives.

Wrote and edited content for various platforms, ensuring accuracy and engagement. Collaborated with the team to develop content strategies.

Assisted in developing and executing digital marketing campaigns. Analyzed campaign performance and provided recommendations for optimization.

Performed data annotation tasks to categorize and label data for machine learning models. Ensured high accuracy and consistency in annotations.

Grade: 79.2%

Completed a Bachelor of Arts in English Literature. Focused on literary analysis and critical thinking skills.

Grade: 60.04%

Completed Senior Secondary education with a focus on Science. Studied a curriculum under the CBSE Board.

Grade: 73.05%

Completed Secondary education under the Goa Board. Gained foundational knowledge across various subjects.