Vidyasagar Kumar
@vidyasagarkumar
Enthusiastic IT fresher with a passion for technology and learning.
What I'm looking for
I am an enthusiastic and dedicated IT fresher with a strong passion for technology and a drive to learn and grow. With a solid foundation in computer applications, I am excited to embark on a career in the IT industry. My knack for problem-solving and commitment to continuous learning positions me to contribute fresh perspectives and enthusiasm to any team.
During my time at Amazon as a Virtual Customer Support representative, I honed my communication skills by effectively handling chat, email, and phone support. I quickly resolved issues to ensure customer satisfaction and collaborated with cross-functional teams to address escalations. Additionally, my role as a Senior E Relationship Associate at Redisolve allowed me to manage client records using CRM tools and address client concerns effectively, further enhancing my problem-solving capabilities.
I have also worked on various projects, including a Library Management System and an Employee Database Management system, which have strengthened my technical skills in data management and analysis. I am eager to apply my skills and passion to real-world challenges and make a positive impact in the fast-paced world of technology.
Experience
Work history, roles, and key accomplishments
Sr E Relationship Associate
Redisolve
Nov 2024 - Present (9 months)
Maintained accurate client records using CRM tools and effectively addressed client concerns to ensure satisfaction. Collaborated closely with internal teams to deliver seamless service.
Virtual Customer Support
Amazon
May 2024 - Present (1 year 3 months)
Provided virtual customer support across multiple channels, including chat, email, and phone. Resolved customer issues efficiently to ensure high satisfaction and collaborated with cross-functional teams on escalations.
Education
Degrees, certifications, and relevant coursework
Marwari College Ranchi
Bachelor's Degree, Computer Application
2022 - 2025
Pursued a Bachelor's Degree in Computer Application, gaining foundational knowledge in computer science and its applications. Developed skills in various programming concepts and software development.
Marwari College Ranchi
Intermediate (12th), General Studies
2020 - 2022
Completed Intermediate (12th) education, building a strong academic foundation. Focused on core subjects relevant to further studies in computer applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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