Vidhi Jain

I am a results-driven Senior Manager in Customer Success with 9.5+ years of experience building and scaling customer success functions in high-growth SaaS and IT organizations. I have a proven track record of cultivating C-level relationships, managing cross-functional stakeholders, and driving operational excellence that delivered an 11x revenue increase and expanded a key accounts portfolio to 40+.

At Get My Parking I built the entire Customer Success vertical from scratch, managed 40+ accounts to achieve $4.5M+ ARR, led a team of 10 CSMs, launched the AI product 'Express Lane' generating $1.5M ARR, and implemented pricing and GTM strategies that produced $2.5M ARR. I also improved onboarding (reducing time-to-value by 33%), automated finance processes, and created customer health dashboards to inform product strategy.

Earlier, I supported enterprise portfolios, drove cross-sell/up-sell that increased revenue by 72%, implemented JIRA to centralize 15,000+ tickets, and led technical projects at KPIT delivering on-time projects, automation that cut testing time by 30%, and POCs that added £200k in revenue. I bring a blend of technical aptitude, data-driven decision making, and customer-focused leadership to enable product adoption and sustained growth.