Open to opportunities

Victory Uvietobore

@victoryuvietobore

Message

I resolve high-volume customer issues across chat, email, and ticketing channels.

Nigeria

Message

What I'm looking for

I’m looking for a global remote customer support role where I can resolve customer issues across chat and digital channels, use CRM and ticketing tools, and contribute to strong CSAT, first-contact resolution, and service improvements.

At Answer Aide, I manage 50+ daily customer interactions across live chat, email, and ticketing tools, maintaining 95%+ CSAT and 85–90% first-contact resolution through clear troubleshooting and proactive follow-up.

Previously at Didee Grills, I supported 100+ clients daily in a fast-paced environment, resolving and de-escalating 80%+ of complaints on first contact. I’m equipped for global remote work and experienced with Zendesk, Freshdesk, HubSpot, Salesforce, and digital collaboration tools.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Answer Aide

Feb 2023 - Aug 2026 (3 years 6 months)

Managed 50+ daily digital customer interactions via live chat, ticketing tools, and email while maintaining a professional, empathetic, and friendly tone. Achieved 85–90% First Contact Resolution and sustained a 95%+ Customer Satisfaction score.

Live Chat Zendesk Freshdesk HubSpot CRM Troubleshooting First Contact Resolutions Customer Satisfaction Multitasking Written Communication De escalation

Customer Support & Service Representative

Didee Grills

Aug 2018 - Dec 2022 (4 years 4 months)

Provided high-touch, fast-paced customer service to 100+ clients daily in high-volume environments. Resolved and de-escalated 80%+ of customer complaints on first contact, boosting customer loyalty and retention.

Customer Service Complaint Resolution De escalation Customer Retention Record keeping