Victory Theophilus

I am a dedicated customer service professional with hands-on experience supporting clients across retail and service environments, including Reliable Electrical (Gbagada, Lagos) and ABOCO Marbles and Granite (Port Harcourt). I bring a BSc in Human Kinetics, Health and Safety Education and practical certifications in desktop publishing and catering.

I consistently resolve customer issues with empathy, clear communication, and follow-through, handling inquiries, orders, returns, technical troubleshooting, and documentation across phone, email, and chat channels. I have proven ability to maintain accurate records, manage multiple tasks, and collaborate with colleagues to improve service processes.

I am adaptable, organized, and fluent in English, Igbo, and Ikwerre, with interests in reading, teaching, and cooking. I seek opportunities to contribute reliable, customer-centered support and to grow my skills in client relations and service operations.