Hajarat Ajikanle

I am a diligent and goal-driven individual with a strong belief that the success of any establishment is closely tied to the experience of its customers. With two years of experience as a customer care representative, I have honed my skills in handling client queries, resolving issues, and providing exceptional support. My proactive approach has consistently improved customer retention and satisfaction through effective problem-solving and communication.

During my tenure at the Nigerian Port Authority, I welcomed guests and managed inquiries through various platforms, ensuring a positive experience for all. My ability to maintain a professional demeanor while addressing customer concerns has been instrumental in achieving high levels of client satisfaction. I am adept at utilizing Customer Relationship Management tools and have a basic understanding of data analytics to track support metrics, which further enhances my ability to serve customers effectively.