At USA CE_ Insurance Supermarket, I handle inbound calls from people interested in Final Expense Life Insurance. I ask questions to understand their needs and eligibility, then work with licensed insurance advisors on smooth handoffs.
At The Tonic Technologies LTD, I supported customers with digital trading transactions, handling and completing 200+ transactions during an 8-hour shift. I also worked with Business Operations, Customer Success, and UX research teams to improve support workflows and the customer experience.
As a Customer Care Representative at Mematich Chemical Nig. Ltd, I responded to customer queries and facilitated weekly retraining sessions with outsourced agents. I also maintained front desk information and prepared data for audit.
At Chutes and Ladders LTD, I combined customer support with interior decorating. I understood clients’ briefs before recommending solutions, and coordinated artisans and procurement for projects.
