At Anthem (USA), I conducted outbound calls to members, providers, and prospective clients about health insurance plans, wellness programs, and available benefits.
I also explained coverage options, provider networks, co-pays, and pharmacy benefits, and encouraged participation in wellness checks, screenings, and care management programs.
At Royal Exchange Prudential Life Plc, I called individuals and businesses about life insurance and financial protection products. I qualified leads by gathering information about their circumstances and insurance needs.
At Thera’s Gazes, I assisted customers with product information, orders, bookings, payments, returns, and exchanges. I also provided personalized support and timely solutions to customer concerns.
