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Blessing Ogbonna

@blessingogbonna2

Customer service representative at Hygeia HMO who increased sales revenue by 60% through upselling and cross-selling.

At Hygeia HMO, I conducted inbound and outbound calls to identify qualified prospects for health insurance plans and maintained CRM records for sales follow-up. My upselling and cross-selling initiatives boosted sales revenue by 60%.

Previously, as a Telemarketer at Salus Trust HMO, I used outbound prospecting and cold calling to identify opportunities, contributing to an 80% increase in company revenue. I also facilitated onboarding and orientation sessions for new employees.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Hygeia HMO

Mar 2023 - Apr 2026 (3 years 1 month)

Conducted inbound and outbound calls for lead generation and managed CRM data entry. Boosted sales revenue by 60% through upselling and cross-selling, and led team efforts to increase operational efficiency by 50%.

Lead Generation CRM Data Entry Upselling Cross Selling Inside Sales Team Leadership Customer Engagement

Telemarketer

Salus Trust HMO

Dec 2021 - Mar 2023 (1 year 3 months)

Executed outbound prospecting and cold calling strategies, resulting in an 80% increase in company revenue. Maintained relationships with 150+ customers daily and facilitated sales appointment setting.

Outbound Prospecting Cold Calling Sales Appointment Setting Customer Relationship Management Salesforce