Victor User
@victoruser18
NOC and VoIP engineer with 10+ years troubleshooting, monitoring, and automating networks for enterprise reliability.
ChileWhat I'm looking for
I’m a Telecommunications and infrastructure professional with 10+ years in NOC operations, VoIP systems, network management, and advanced technical support for enterprise clients. I diagnose complex production incidents, manage Linux servers, analyze logs, and build automation tools that reduce operational friction and improve service stability.
Most recently, I’ve led VoIP operations for a Voice AI platform across Latin America (9 countries), administering SIP trunking, optimizing Asterisk dial plans/routing/CDR, and improving call-quality observability with Prometheus and Grafana. Previously, I ensured high availability for VoIP and SMS platforms by managing Cloud Call Manager (Digitalk), SMS platform (Alaris), and GSM gateway fleets (Dinstar), while delivering Python + MySQL DID automation and coordinated L2/L3 incident resolution. I’m currently expanding my Linux administration, cloud (AWS, GCP), and DevOps skill set to help design scalable, cloud-based telephony architectures.
Experience
Work history, roles, and key accomplishments
VoIP Engineer
Kleva
Jun 2026 - Jul 2026 (1 month)
Managed and operated voice infrastructure across Latin America for a Voice AI platform operating in 9 countries. Administered SIP trunking, configured and optimized Asterisk (dial plans, routing, CDR), and troubleshot call quality using codec negotiation, AMD, and RTP traffic analysis.
NOC Engineer - VoIP & SMS
Voz Digital
Dec 2021 - Apr 2026 (4 years 4 months)
Monitored and managed VoIP and SMS infrastructure to ensure high availability for national and international clients. Performed L2/L3 incident resolution with log analysis, administered telephony and SMS platforms, and used Python/MySQL to manage DID number operations and generate daily logs.
NOC Engineer
2080 Servicios y Tecnologías
Nov 2020 - Dec 2021 (1 year 1 month)
Administered LAN, wireless, and WLC networks for a retail group serving SMU brands. Managed Cisco Prime for troubleshooting and carried out incident resolution, system monitoring, and client request execution across multiple locations.
FTTH Technician
Sice Agencia Chile
Feb 2020 - Oct 2020 (8 months)
Installed, configured, and maintained fiber optic networks for Entel 3-Play services. Performed field deployment and FTTH infrastructure diagnosis for residential and enterprise clients.
Technical Assistant - Network Operations
Entel Call Center S.A.
Aug 2012 - Oct 2019 (7 years 2 months)
Provisioned, assigned, and certified links for Entel enterprise clients across Customer Edge, Aggregation, and Provider layers. Resolved internal escalations while maintaining contracted SLA requirements and coordinated service installation feasibility and escalations.
Professional Internship - IT Support
Raef S.A.
Jan 2012 - Apr 2012 (3 months)
Provided on-site technical support including server maintenance for Windows and Linux environments, plus structured cabling and fiber optic work. Configured email accounts on a Lotus Notes server and set up workstations.
Education
Degrees, certifications, and relevant coursework
Instituto Profesional San Sebastián
Bachelor's in Connectivity and Networks Engineering, Connectivity and Networks Engineering
Bachelor's in Connectivity and Networks Engineering at Instituto Profesional San Sebastián (in progress).
INACAP
Education Technician, Telecommunications, Connectivity and Networks
Studied as an Education Technician in Telecommunications, Connectivity and Networks at INACAP.
Availability
Location
ChileAuthorized to work in
Job categories
Skills
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