Open to opportunities

victor siso

@victorsiso

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Customer-focused logistics and service professional with operational efficiency expertise.

Colombia

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What I'm looking for

I seek roles where I can improve operational efficiency, streamline invoicing and payments, and deliver excellent customer support within collaborative teams.

Results-driven professional with experience in customer service, logistics, and operations support.
- Delivered technical assistance for telecommunications services, improving first-call resolution and customer satisfaction.
- Coordinated high-volume freight operations using TMS to ensure on-time deliveries and minimize disruptions.
- Managed key accounts and executed 50+ daily SAP ERP transactions with accuracy, streamlining invoicing and payment processes in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Medtronic

Dec 2022 - Dec 2025 (3 years)

Processed 50+ daily transactions (POs, credits, returns) in SAP with high accuracy and coordinated with key accounts to streamline invoicing and accelerate payments, reducing processing delays.

Customer Service SAP Accounts Receivable Invoicing Transaction Processing Client Communication

Logistic Coordinator

Lean Solutions Group

Jan 2020 - Apr 2021 (1 year 3 months)

Monitored high-volume freight operations using TMS to ensure on-time deliveries and coordinated with carriers to resolve issues, improving operational efficiency through real-time tracking and issue resolution.

Freight Operations Carrier Coordination Logistics Real Time Tracking Operational Efficiency

Customer Service Representative

Foundever

Nov 2017 - Jun 2019 (1 year 7 months)

Delivered technical support for telecom services (ISP, VoIP, IPTV) via phone and chat, resolving billing and hardware issues and improving first-call resolution rates.

Technical Support VoIP ISP Phone Support Chat Support Call Resolution