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Angie Torrente Castro

@angietorrentecastro

Logistics professional with 2+ years in freight coordination, documentation, and customer service. Bilingual, detail-oriented, and results-driven.

Colombia

Message

What I'm looking for

I seek a logistics role where I can improve documentation accuracy, coordinate carriers, and grow professionally within a collaborative, process-focused team.

Logistics and documentation professional with over 2 years of experience coordinating freight operations, customer service, managing Bills of Lading and shipping documentation, and ensuring on-time delivery in international logistics environments. Strong background in quality analysis, process improvement, and customer service, with excellent communication skills in English and Spanish. Experienced working with carriers, suppliers, and internal teams to maintain documentation accuracy and service quality.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Lean Solutions Group

Feb 2025 - Jan 2026 (11 months)

Coordinated FTL shipments from pickup to delivery, monitored freight with real-time tracking to ensure on-time performance, and managed BOLs/PODs to maintain documentation accuracy and operational integrity.

Shipment Tracking MacroPoint Carrier Coordination BOL POD Management Capacity Planning Monitoring

Chat Customer Support

Officepartners360 SAS

Apr 2024 - Feb 2025 (10 months)

Investigated and resolved order and shipping discrepancies via chat, provided guidance on shipping processes and product availability, and escalated complex fulfillment issues with complete documentation.

Customer Support Escalation Management Documentation Multitasking Microsoft Office

CX Representative

Quantica Communications SAS

Dec 2022 - Mar 2024 (1 year 3 months)

Diagnosed and resolved technical and order-related issues, processed service transactions accurately, and coordinated with warehouse teams to resolve pre-shipment discrepancies and prevent delays.

Customer Experience Technical Support Order Processing Time Management Attention To Detail