Stephani Ortiz

I am a bilingual customer service and logistics support agent with over two years of experience in high-volume, fast-paced environments. My expertise lies in assisting clients with invoice issues, account troubleshooting, and providing clear and friendly support through various communication channels, including phone, chat, and email. I pride myself on being detail-oriented, reliable, and effective in conflict resolution and team collaboration.

In my recent role as a Logistics Coordinator at Lean Solutions Group, I verified and processed client invoices, proactively resolving discrepancies and providing timely updates to clients. My previous experience as a Customer Service Associate at Amazon allowed me to deliver accurate updates on package statuses and ensure high levels of customer satisfaction. I am fluent in both English and Spanish, which enables me to provide exceptional bilingual support in remote settings.