Stephani Ortiz
@stephaniortiz
Bilingual customer service and logistics support agent with 2+ years experience.
What I'm looking for
I am a bilingual customer service and logistics support agent with over two years of experience in high-volume, fast-paced environments. My expertise lies in assisting clients with invoice issues, account troubleshooting, and providing clear and friendly support through various communication channels, including phone, chat, and email. I pride myself on being detail-oriented, reliable, and effective in conflict resolution and team collaboration.
In my recent role as a Logistics Coordinator at Lean Solutions Group, I verified and processed client invoices, proactively resolving discrepancies and providing timely updates to clients. My previous experience as a Customer Service Associate at Amazon allowed me to deliver accurate updates on package statuses and ensure high levels of customer satisfaction. I am fluent in both English and Spanish, which enables me to provide exceptional bilingual support in remote settings.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Oct 2022 - Mar 2024 (1 year 5 months)
Delivered accurate updates on package status, shipping timelines, and delivery issues, ensuring high levels of customer satisfaction. Guided customers through account troubleshooting steps and provided bilingual support via phone, email, and chat in high-volume environments.
Bilingual Agent
Teleperformance
Jun 2022 - Aug 2022 (2 months)
Resolved customer inquiries related to billing, payments, and service charges, communicating available promotions and service options. Performed account updates and modifications based on the user’s selected service plan.
Logistics Coordinator
Lean Solutions Group
Apr 2024 - Present (1 year 3 months)
Verified and processed client invoices, resolving discrepancies proactively. Provided timely updates to clients regarding invoice status and escalated concerns to account managers when needed for resolution.
Education
Degrees, certifications, and relevant coursework
University of Cartagena
Bachelor’s in Philosophy, Philosophy
Pursued a Bachelor's degree in Philosophy at the University of Cartagena. Program is currently postponed.
Institución Educativa Promoción Social
High School Diploma, General Studies
Completed high school education and obtained a High School Diploma from Institución Educativa Promoción Social in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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