Open to opportunities

Noemi Mota

@noemimota

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Senior operations manager specialized in visa application center operations and stakeholder relationship leadership.

Dominican Republic

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What I'm looking for

I am seeking a leadership role in operations where I can improve processes, manage regional teams, maintain government relationships, and drive excellent client service and compliance.

I am a senior operations leader with extensive experience managing Visa Application Centers across the Caribbean, focused on operational excellence and stakeholder relations.

In my recent roles at VFS Caribbean I oversaw multi-country operations, acted as a primary contact for government missions (Canada & UK), and led teams to improve turnaround times and client satisfaction.

I built and implemented process improvements, managed escalations with diplomacy under pressure, prepared operational reports and performance metrics for senior leadership, and supervised inventory, training, and compliance activities.

I communicate fluently in Spanish, English and French (intermediate Italian), and I bring a customer-service mindset combined with strong management, training, and quality-control experience to drive results.

Experience

Work history, roles, and key accomplishments

Operations Manager

VFS Global

Jan 2023 - Jan 2025 (2 years)

Supervised VACs across the Caribbean, produced weekly and monthly operational reports, managed staff background clearance and training, and controlled material and supply costs to maintain client satisfaction.

Operations Management Reporting Staff Training Inventory Control Cost Control Background Checks Vendor Management

Senior Manager Operations

VFS Global

Jan 2023 - Jan 2025 (2 years)

Oversaw operations for Visa Application Centers across the Caribbean, ensured SLA and regulatory compliance, managed strategic relationships with Canada and UK missions, and implemented process improvements that reduced turnaround time and improved client satisfaction.

Stakeholder Management Process Improvement Team Leadership SLA Reporting Escalation Management

Deputy Manager

VFS Global

Jan 2018 - Jan 2023 (5 years)

Managed Canadian Visa Application Center operations including staff training, contract transition management, inventory control and quality assurance, producing statistics and customer quality reports.

Staff Training Contract Management Inventory Control QA Reporting Customer Service Data Entry

Supervisor

Canadian Visa Application Center

Jan 2018 - Dec 2018 (11 months)

Supervised VAC operations, maintained inventory controls, generated statistical reports and ensured customer service quality during daily center activities.

Operations Management Inventory Control Reporting Customer Service Team Coordination

Officer Analyst

Canadian Visa Application Center

Jan 2013 - Dec 2017 (4 years 11 months)

Processed applicant reception, submissions, biometrics and back-office preparation for visa applications, providing multilingual public information and ensuring secure handling of passports and decisions.

Visa Processing Data Entry Back Office Operations

Sales Executive

Travel Smart VIP Vacation Club

Jan 2012 - Jan 2013 (1 year)

Conducted sales presentations for vacation club packages, delivered customer service and acted as vacation resource advisor at Grand Paradise Hotel & Resort for Sunwing's program.

Sales Presentations Customer Service Lead Generation Product Knowledge

Sales Executive

Riu Hotels & Resort

Jan 2011 - Jan 2012 (1 year)

Managed Europe & Canada market sales including weekly reporting, room inventory coordination, site inspections and travel agent programs while providing customer service at the Punta Cana property.

Reporting Inventory Management Customer Service