Melody Ruiz
@melodyruiz
I lead tourism, hospitality, and customer operations that improve guest satisfaction.
Dominican RepublicWhat I'm looking for
I manage day-to-day operations, accounting, administration, and medical-supply inventory at MEDICALL, a medical laboratory and occupational health center.
At Wild On Punta Caracol, I combined general and commercial management for an excursion business, overseeing customer acquisition, sales, groups, operations, maintenance, supplies, and quality control for boats and adventure equipment.
Across Turissimo Caribe, Delta Vacations, HotelBeds, Noah Restaurant, and GEM2i, I’ve led customer service, sales, public relations, events, transfers, and hospitality operations. At Noah Restaurant, I helped raise customer satisfaction from 3.5 to a 4.5–5.0 range while supervising a 35-person kitchen and service team.
Experience
Work history, roles, and key accomplishments
General Manager
Wild On - Punta Caracol
Jun 2024 - Present (2 years 3 months)
Supervised dual role with commercial management, handling complaints, customer acquisition, sales monitoring, group coordination, and quality control of boats and equipment.
Concession Sales Representative
Turissimo Caribe & Excursiones
Jan 2022 - Present (4 years 8 months)
Represented sales at Gran Ventana Hotel, handling customer service and sales of excursions.
Administrative Manager
Medicall
Responsible for day-to-day operational, accounting, and administrative activities. Managed inventory levels for medications and supplies across two facilities.
Director of Operations and Logistics
Swim Around
Nov 2025 - Jun 2026 (7 months)
Oversaw a fleet of boats and catamarans for deep-sea fishing and coastal tours, ensuring quality control and rigorous maintenance of all units.
Commercial Director
Wild On - Punta Caracol
Dec 2023 - Jun 2024 (6 months)
Managed marketing aspects, identified potential markets, and maintained accounts with tour operators.
Account Executive
MLT Delta Vacations / Turissimo Caribe & Excursiones
Jan 2017 - Dec 2022 (5 years 11 months)
Responsible for Delta Vacations in the country, including customer service, complaint handling, destination assistance, and supervision of sales representatives. Coordinated MICE groups for Delta Vacations, Rovia, and other agencies.
Tour Representative
MLT Delta Vacations / Turissimo Caribe & Excursiones
Jan 2015 - Dec 2017 (2 years 11 months)
Sold tours, coordinated transfers, collected flight information, and assisted guests during their stay.
Sales Agent
Coco Bongo Show and Disco
Jan 2014 - Dec 2015 (1 year 11 months)
Built a client portfolio for the grand opening, handled groups, distributed promotional material, and assisted tour operator representatives.
Tour Representative
Olympus Tours
Jan 2014 - Dec 2014 (11 months)
Sold tours, coordinated transfers, collected flight information, and assisted guests during their stay.
Assistant to the Public Relations Officer
Majestic Colonial
Jan 2013 - Dec 2013 (11 months)
Handled public relations and event planning.
Resort Administrator
HotelBeds
Jan 2013 - Dec 2013 (11 months)
Coordinated weddings for Thomson and First Choice, managed transfers, updated hotel spec sheets, and handled client complaints and incidents.
Concierge at the Elegance Club
Majestic Elegance
Jan 2013 - Dec 2013 (11 months)
Handled guest complaints, reservations, and special requests.
Manager
Noah Restaurant
Jan 2011 - Dec 2013 (2 years 11 months)
Managed purchasing, inventory, event planning, and supervised kitchen and service staff. Improved customer satisfaction from 3.5 to 4.5-5.0.
Public Relations Officer
GEM2i Global Entertainment and Media Industries
Jan 2008 - Dec 2011 (3 years 11 months)
Represented the company in the Dominican Republic, coordinating high-profile events and activities.
Education
Degrees, certifications, and relevant coursework
Universidad Iberoamericana (UNIBE)
Diploma, Gastronomy
2011 - 2011
Completed a Diploma in Advanced Gastronomy and obtained ServSafe certification.
Santo Domingo Training Center
Certificate, Digital Graphic Design
2010 - 2010
Completed a program in Digital Graphic Design.
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Workshop, Public Relations
2010 - 2010
Attended a workshop on the value of image in public relations for organizations.
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Bachelor's Degree, Mass Media
2005 - 2009
Earned a degree in Mass Media.
Escuela de Diseño Altos de Chavón
Certificate, Design
2008 - 2008
Studied Photoshop, photography, lighting, and makeup for advertising.
Taller de Fotografía Digital
Workshop, Photography
2007 - 2007
Completed a workshop on digital photography.
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Workshop, Public Relations
2006 - 2006
Attended a workshop on public relations and event planning.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
Skills
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