Victoria Zavyalova

I've supported customers for Pobeda Airlines, handling passenger needs across 1,500+ flight hours while following aviation safety and service standards. I resolved 10-15 passenger conflicts per month, typically within 10 minutes, while maintaining a calm cabin environment.

At Neovox, I handled inbound calls and chats for MTS, Pochta Bank, and Mosenergo customers, managed objections, advised on banking products, and recorded customer information accurately in CRM systems.

I've also delivered remote Figma, digital drawing, and Minecraft/Roblox design lessons at Brainhub, preparing progress reports and recommendations for parents. In retail at OH MY GEEK, I advised customers, operated POS systems, checked inventory, and maintained product displays.

I'm based in Da Nang and bring strong Russian-language communication, attention to detail, and experience working calmly with diverse customers in high-pressure situations.