At a scooter rental service, I handled live-chat inquiries in Russian, English, and Turkish, troubleshooting mobile-app, QR-code, scooter access, and trip-completion issues.
I resolved 93% of customer requests without escalation and processed refunds and compensation cases. I also created troubleshooting instructions used by five support colleagues.
By improving troubleshooting workflows, I reduced technical issue resolution time by 23%. I also helped reduce typical first response time from five minutes to 1–3 minutes.
At Coworkzone and MegaFon, I supported customers with workspace bookings and mobile services, and addressed complaints about service issues and billing.
