Thi Minh Hieu Tu

At Amadeus, I provide customer support, troubleshooting, and user training for ticketing and booking management systems, helping customers resolve operational and system-related issues.

I coordinate with headquarters and relevant teams to support stable system operations and timely customer communication. I also support customer data and booking-platform activities while maintaining professional relationships with clients and airline partners.

Previously at Concentrix, I handled airline application requests and incidents, diagnosed customer and application issues, escalated complex cases, and proactively monitored systems to maintain service quality and customer satisfaction.

My background also includes business development and customer service at S.O.C Institute, where I helped organize an online workshop for more than 30 attendees. I hold a Bachelor’s degree in International Management and communicate in Vietnamese and English.