Looking for a job

Тимофей Долгов

@0006577

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I resolve high-volume customer and technical support issues across hosting, payments, and marketplace services.

Vietnam

Message

What I'm looking for

I'm looking for opportunities with international teams in customer or technical support, QA, iGaming, crypto, fintech, payments, or SaaS, where I can resolve user issues, work with technical tools, and continue growing professionally.

I've supported users and B2B partners at Timeweb, Whoosh, Yandex, and Teleperformance, resolving service issues in fast-paced, high-volume environments.

At Timeweb, I supported virtual hosting, domains, billing, payments, and technical troubleshooting. I processed more than 6,000 chats in one year, the highest chat volume among support employees according to internal statistics.

I'm comfortable translating technical information into clear answers, coordinating complex cases with other teams, and working with CRM systems, Jira, DevTools, Grafana, and support tools. I'm open to international teams and opportunities in customer support, technical support, QA, iGaming, crypto, fintech, payments, and SaaS.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Timeweb

Nov 2024 - May 2026 (1 year 6 months)

Supported users with virtual hosting services, domain setup, billing, and technical troubleshooting. Processed over 6,000 chats in one year, achieving the highest chat volume among support employees.

Customer Support Technical Support Virtual Server Hosting Domain Management Billing Troubleshooting CRM High Volume Chat Handling

Customer Support Specialist

Whoosh

Feb 2024 - Nov 2024 (9 months)

Handled high-volume user requests and multiple chats simultaneously, resolving issues related to electric scooter rentals. Maintained communication quality under strict response-time requirements.

Customer Support High Volume Support Multitasking Issue Resolution Communication Skills