At Mageplaza, I support international Shopify merchants through Crisp live chat, helping with product, configuration, and integration questions. I diagnose issues involving app configuration and product feeds, and provide step-by-step solutions.
When a case needs deeper technical help, I coordinate with Technical Support and keep customers informed throughout the resolution. I also recommend app configurations and customization options to help merchants improve their product setup and store performance.
I earned multiple five-star customer reviews within my first two months at Mageplaza. I adapt my communication to each customer's urgency and technical understanding.
Before Mageplaza, I worked as a Receptionist at Graffiti House, handling guest inquiries, bookings, payments, and requests. I contributed to service improvements associated with the property's Agoda rating of 9.2.
