Looking for a job

Khanh Nguyễn

@khanhnguyn

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Customer Support Specialist who resolved 95% of calls and supported customers across 70 software products.

Vietnam

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What I'm looking for

I’m looking to join a growing organization where I can quickly learn the workflow, integrate with partners, and contribute to customer service excellence. I want to keep learning and growing toward higher positions.

As a Customer Support Specialist, I achieved a 95% average call resolution rate over 12 weeks and received an early promotion. I used CRM software to support 70 software products, helping customers with installation, training, and troubleshooting.

I also responded to customer emails and calls about billing, account information, and general inquiries. As a Senior Interpreter & Translator, I translated videos between English and Vietnamese, transcribed and subtitled videos, and edited video content.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Unknown

Mar 2024 - Present (2 years 7 months)

Provided technical support for 70 software products and assisted 2K customers with installation, training, and troubleshooting. Achieved an average call resolution rate of 95% over 12 weeks and collaborated with cross-functional teams to drive revenue growth opportunities up by 47%.

Customer Support Associate

Unknown

Dec 2023 - Feb 2024 (2 months)

Maintained a 90% engagement rate by answering phones and assisting 800 walk-in customers, providing outstanding customer service, retention, and satisfaction. Reduced turnaround time by an average of 79%, leading to 4.9 out of 5-star satisfaction scores.

Senior Interpreter & Translator

Unknown

Apr 2022 - Sep 2023 (1 year 5 months)

Translated videos from English to Vietnamese and vice versa, and performed transcription and subtitling (vietsub - engsub). Edited videos using Adobe Premiere Pro for splicing and grafting.

Translation Interpretation English Vietnamese Transcription Subtitling Premiere Pro Video Editing

Production Assistant

Unknown

Apr 2022 - Sep 2023 (1 year 5 months)

Found and cast KOLs and participants for recordings, drafted contracts, and prepared costumes. Managed fanpage Facebook, TikTok, and YouTube channel, and provided customer support online and offline.