At VNGGames / VNG Corporation, I supported Southeast Asian players in English with account, payment, and technical issues. I handled player tickets and followed complex cases through investigation, including missing-purchase reports escalated to the Product team.
I supported VIP players for Sword of Justice and Ghost Story: Destiny, responded to complaints, and wrote reusable replies for recurring questions. I also moderated pre-launch Discord communities and Facebook pages and groups, and hosted English conversations for Revelation Mobile’s Far in Love community show.
