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Victoria User

@victoriauser20

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Customer Care Officer at Synapse Magnolia Hospital, handling 60+ daily enquiries and coordinating patient appointments.

Nigeria

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What I'm looking for

I’m seeking a Customer Service or Virtual Assistant role where I can use my clinical communication expertise and administrative skills to provide reliable, accurate, client-centred remote support.

At Synapse Magnolia Hospital, I serve as the primary contact for patients, visitors, and healthcare professionals, handling more than 60 enquiries each day.

I coordinate appointments, registrations, and follow-up communications, and use reminder calls to reduce appointment no-shows. I also maintain patient records and support confidential handling of information.

Previously, as a Customer Care Officer at Prince of Peace Specialist Hospital, I managed front-desk operations and processed patient admissions, discharges, and insurance enquiries. I resolved questions about schedules, billing, test results, and referrals, with a first-contact resolution rate exceeding 80%.

My Registered Nurse qualification and Basic Life Support certification support my patient-facing work. I’m seeking to bring my clinical communication and administrative experience to a Customer Service or Virtual Assistant role.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Officer

Current

Synapse Magnolia Hospital

Feb 2026 - Present (9 months)

Serve as the primary point of contact for patients, visitors, and healthcare professionals, managing over 60 enquiries daily. Coordinate appointment scheduling, resolve complaints, and maintain accurate patient records.

Customer Service Appointment Scheduling Complaint Resolution Patient Records Management Data Entry Microsoft Office Hospital Management Systems Communication Skills

Customer Care Officer

Prince of Peace Specialist Hospital

Jun 2024 - Jun 2025 (1 year)

Managed front-desk operations, processed admissions and discharges, and resolved inquiries with a first-contact resolution rate exceeding 80%. Collaborated with teams to optimize patient flow and supported infection control protocols.

Customer Service Front Desk Operations Patient Admissions Billing Coordination Inbound Calls Email Management Infection Control Teamwork

Education

Degrees, certifications, and relevant coursework

Seventh-day Adventist School of Nursing

Registered Nurse, Nursing

Completed a professional nursing qualification in 2024, covering patient assessment, clinical documentation, medication administration, and person-centred care.