Chiamaka Nzeadi-uka
@chiamakanzeadi-uka
Virtual assistant and data entry specialist delivering empathetic customer support remotely.
What I'm looking for
I’m a dedicated VirtualAssistant and Data Entry Specialist focused on delivering empathetic customer support and clear communication across digital channels. My experience includes handling patient and client inquiries in healthcare and service environments, ensuring every interaction feels professional and compassionate.
I strengthen operations through appointment scheduling, record management, and remote administrative support. I’m skilled at maintaining accurate documentation, verifying and updating information, and keeping sensitive details confidential while supporting smooth workflows.
I’ve supported teams with CRM and helpdesk tools like Zendesk and Freshdesk, and I coordinate using Google Workspace and Microsoft Office. I also use Zoom for remote collaboration, and tools like Canva and PowerPoint to present updates, proposals, and client-facing information.
What motivates me is helping people navigate care and service options with confidence—from the first call to follow-up. I bring strong attention to detail, active listening, and problem-solving to deliver consistent, positive outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Mercury Engineering & Construction Company Ltd
Mar 2020 - Oct 2021 (1 year 7 months)
Handled inbound and follow-up calls, resolving customer issues promptly and courteously. Recorded and organized customer data in internal systems, escalated urgent concerns, and maintained confidentiality.
Clinical Assistant & Record Data
Sapeins Specialist Hospital
Jan 2019 - May 2019 (4 months)
Assisted with patient intake and maintained accurate medical records while ensuring proper documentation. Updated and verified patient data to support healthcare staff with administrative and record-keeping tasks, ensuring strict confidentiality.
Customer Service Volunteer
Saint James Foundation
Aug 2017 - Dec 2017 (4 months)
Responded to customer inquiries and resolved issues to ensure satisfaction. Managed and processed orders accurately, maintained systematic record-keeping, and supported consistent service delivery.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Science in Architecture, Architecture
2018 - 2024
Earned a BSc in Architecture at the Federal University of Technology, Owerri from January 2018 to April 2024.
Re-angels Secondary Academy
West African Senior School Certificate Examination (WASSCE), Secondary School Education
2012 - 2017
Completed West African Senior School Certificate Examination (WASSCE) studies from October 2012 to July 2017.
ALX Africa Mastercard Foundation
VirtualAssistant Program, Virtual Assistance
2025 -
Completed the VirtualAssistant Program from April 2025 to June 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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