Victoria Tamara

Audited, mapped out workflows, and implemented AI and automation workflows in marketing, support, lead generation, and operations for Nia Booking, connecting manual processes and tools for the team.

Implemented AI and automation workflows for various clients, reducing manual coordination to zero.

Audited and automated the tenant and landlord onboarding process end-to-end using Make.com and AI-assisted workflows with OpenAI API, cutting onboarding time by 40% and increasing CSAT by 22%.

Audited and automated the Meta + WhatsApp + Monday.com lead engagement pipeline and financial reconciliation process, eliminating 100% of errors, 80% of data entry work, and increasing lead response rates by 40%.

Developed analytics dashboards in Google Analytics, ran discovery interviews with HR leaders, and managed a team of 3 using agile scrum in Linear, increasing team delivery velocity by 30%.

Managed a product team of 5, implementing centralized agile scrum processes in Azure DevOps and Jira, improving delivery speed by 20% and enhancing feature quality through documented UAT, reducing bugs and security vulnerabilities by 25%.

Digitised and automated selection processes, built Graphly analytic dashboards, developed an automated reporting system, and led email engagement campaigns for 80,000+ applicants using Keap, increasing conversion rates by 30%.

Earned an Advanced Certification as an Automation Specialist, specializing in automation and workflow optimization.

Pursued a Bachelor of Science in Applied Computer Technology, gaining a strong foundation in computing and technology.

Completed a post-graduate program in Entrepreneurial Leadership, focusing on leadership and entrepreneurial skills.