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Joshua Ochaga

@joshuaochaga

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No-code AI automation engineer turning workflows into scalable, LLM-powered systems.

Kenya

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What I'm looking for

I’m looking to build production-grade no-code AI automations—LLM + CRM + reliable workflows—with strong error handling and clear documentation. I want to partner with teams on discovery and deliver automations non-technical stakeholders can self-maintain.

I’m a no-code/low-code AI automation engineer with production experience designing, deploying, and scaling end-to-end workflow automations. I translate vague business pain points into clear automation architecture that integrates LLMs, REST APIs, webhooks, and CRM platforms.

Across contract and independent work, I’ve delivered 10+ documented automation solutions across customer support, sales ops, marketing, and finance. One standout result was a 70% reduction in manual triage time by integrating GPT-4 into support pipelines for auto-classification, summarization, and routing.

I build reliable automations with structured error-handling logic, real-time failure alerts, and stakeholder handoff so non-technical teams can self-maintain deployed systems. I also lead discovery sessions to map high-friction manual processes into automation-ready workflow specifications.

Alongside hands-on delivery, I keep pushing into agentic AI, RAG pipelines, and multi-step AI agent workflows. I’m especially drawn to automation projects where LLM capabilities and operational rigor combine to eliminate repetitive work and improve execution visibility.

Experience

Work history, roles, and key accomplishments

Current

Independent Automation Consultant

Current

Private Clients

Aug 2025 - Present (7 months)

Scoped, built, and deployed end-to-end automation and AI workflows for small businesses, SMEs, coaches, and consultants using Make.com, n8n, and Zapier. Delivered 1:1 and group training with SOPs so non-technical stakeholders can understand, build, and independently maintain their no-code automation systems.

Make.Com N8n Zapier Workflow Automation Lead Management Coaching And Training Webhooks Workflows

AI Automation & Tools Engineer

MetaCap AI Agency

Mar 2025 - Aug 2025 (5 months)

Designed and deployed production-grade multi-step AI automation workflows in n8n, Make.com, and Zapier integrating HubSpot, Slack, Gmail, and Google Sheets. Integrated GPT-4 for customer support triage and routing, cutting manual triage time by 70% and preventing silent automation failures with conditional error-handling and alerts.

N8n Make.Com Zapier GPT 4 LLM Integrations REST APIs Webhooks HubSpot Slack Error Handling

AI Specialist

Matrix Cloud Hub Tech

May 2024 - Jan 2025 (8 months)

Embedded as an automation specialist to identify, design, and deploy no-code AI workflows across internal operations and customer-facing processes using Make.com and Zapier. Built workflow health dashboards and improved reliability by iterating deployments based on live feedback, reducing recurring manual bottlenecks and escalations.

Make.Com Zapier Airtable Google Sheets Prompt Engineering

Software Engineering Intern

The Judiciary of Kenya

May 2023 - Aug 2023 (3 months)

Built Django REST APIs to digitize case management and automate notifications by integrating court databases with case-tracking workflows. Optimized PostgreSQL and MySQL queries with indexing improvements, enhancing performance for 100+ daily active users.

Django REST Framework Python PostgreSQL MySQL API Development Query Optimization System Integration

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology

Bachelor of Science in Information Technology, Information Technology (IT)

2020 - 2024

Earned a BSc in Information Technology, with a minor focus on Communication Skills and Critical Thinking. Completed coursework preparing for work in IT and related technical communication.