Pedro Craveiro
@pedrocraveiro
I resolve customer requests across phone, live chat, and email in English and Portuguese.
PortugalWhat I'm looking for
I handle customer requests by phone, live chat, email, and in person, following each case through to resolution in English and Portuguese.
At Torel Palace Porto, I’m the first point of contact for guests, coordinating with reception, housekeeping, and maintenance to meet promised timelines and escalate unresolved issues. Previously at Vinha Boutique Hotel and Hayfield Manor Hotel, I arranged transfers, restaurants, and activities with external providers and reported back to guests.
Before hospitality, I supported quote requests, orders, supplier follow-up, and records at Plural Saúde. I bring accurate documentation, practical escalation judgement, and experience staying composed in fast-paced, guest-facing environments.
Experience
Work history, roles, and key accomplishments
Porter
Torel Palace Porto
Aug 2024 - Present (2 years 2 months)
First point of contact for guests, handling requests in person and by phone in English and Portuguese, coordinating with hotel departments to ensure timely resolution.
Porter
Vinha Boutique Hotel
Mar 2024 - Aug 2024 (5 months)
Guest-facing work on rotating shifts, handling guest requests, luggage, and deliveries.
Porter
Hayfield Manor Hotel
May 2022 - Jan 2024 (1 year 8 months)
Worked entirely in English with international guests, handling requests for transfers, restaurants, and activities, confirming with providers and reporting back.
Administrative Assistant
Plural Saúde
Sep 2018 - Jan 2022 (3 years 4 months)
Handled quote requests and orders with suppliers, compared prices and terms, kept accurate records, and followed up on outstanding items with suppliers and branches.
Education
Degrees, certifications, and relevant coursework
PUC Minas
Technology Degree, Foreign Trade
2025 -
Pursuing a two-year higher education degree in Foreign Trade Technology, expected to complete in June 2027.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Social media
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