At Access Bank Nigeria, I handled customer calls and email enquiries, guided people through documentation and payments, and kept accurate CRM records. I followed up on requests until they were resolved, including account migrations and detail updates.
When transfers or POS payments failed, or inflows were delayed, I documented the complaint, escalated it to the relevant team, and followed up with the customer. I also flagged a signature mismatch on a suspicious request, preventing a potential fraud attempt.
At Dodoship Logistics Nigeria, I follow up on order and delivery enquiries and coordinate with operations and warehouse teams to resolve issues. I improved documentation and tracking, reducing order processing time by 20%.
At Bryan Moses Consulting, I reduced response time to client requests by 30% and maintained 100% accuracy in financial documentation and invoicing.
