Faith Ikolah

I am a customer-focused and reliable customer service professional with two years of hands-on experience managing client interactions and building positive client relationships.

In my current role as a Contact Center Agent at Access Bank (outsourced), I handle 50–60 inbound calls daily, maintain 95% first-call resolution, and ensure 98% CRM data accuracy to support reporting and audits.

Previously, as a Customer Service Representative at Ski Current Logistics and Cargo Services, I supported 120+ carriers and customers, contributed to a 20% increase in repeat business, coordinated daily shipments with 98% on-time delivery, and generated 50+ qualified leads monthly through social outreach.

I bring strong attention to detail, clear written and verbal communication, conflict-resolution skills, and proficiency with Freshdesk, Zoho CRM, Avaya, Microsoft Office, and Google Workspace, all aimed at improving customer satisfaction and operational efficiency.