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Faith Ikolah

@faithikolah

Customer-focused customer service professional delivering consistent first-contact resolutions.

Nigeria
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What I'm looking for

I seek a customer-focused role where I can improve customer satisfaction, resolve issues efficiently, grow professionally, and contribute to team performance.

I am a customer-focused and reliable customer service professional with two years of hands-on experience managing client interactions and building positive client relationships.

In my current role as a Contact Center Agent at Access Bank (outsourced), I handle 50–60 inbound calls daily, maintain 95% first-call resolution, and ensure 98% CRM data accuracy to support reporting and audits.

Previously, as a Customer Service Representative at Ski Current Logistics and Cargo Services, I supported 120+ carriers and customers, contributed to a 20% increase in repeat business, coordinated daily shipments with 98% on-time delivery, and generated 50+ qualified leads monthly through social outreach.

I bring strong attention to detail, clear written and verbal communication, conflict-resolution skills, and proficiency with Freshdesk, Zoho CRM, Avaya, Microsoft Office, and Google Workspace, all aimed at improving customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University logoAU

Ambrose Alli University

Bachelor of Science, Sociology

2017 - 2023

Completed a Bachelor of Science in Sociology at Ambrose Alli University from 2017 to 2023.

Tech stack

Software and tools used professionally

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Faith Ikolah - Contact Center Agent - Access Bank | Himalayas