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Victoria Kristiansen

@victoriakristiansen1

E-commerce customer support representative at AiofeCo- KitchenSource, helping customers resolve order issues and coordinate fulfillment.

United States

Message

At AiofeCo- KitchenSource, I supported e-commerce customers with product questions, order status, billing, account updates, and returns through phone, email, and live chat.

I processed and updated orders, checked product availability, and coordinated with suppliers and internal teams to clarify order details and address fulfillment delays.

At AdsNeeded, I managed email correspondence, data entry, digital documents, and CRM records. Earlier, I supported patients at Bridgeport Hospital and helped West Marine customers with products, accounts, and orders.

Experience

Work history, roles, and key accomplishments

E-Commerce Customer Support Representative

AiofeCo- KitchenSource

Sep 2023 - Aug 2026 (2 years 11 months)

Supported daily e-commerce operations by assisting customers with product inquiries, order status, billing questions, account updates, and returns through phone, email, and live chat. Processed and updated customer orders, maintained account information, and coordinated with suppliers to ensure accurate fulfillment.

E Commerce Operations Order Management Customer Support Phone Support Email Support Live Chat Billing Inquiries Account Updates Returns Supplier Coordination Data Entry CRM

Administrative Assistant

AdsNeeded

Apr 2020 - May 2023 (3 years 1 month)

Managed daily administrative responsibilities including email correspondence, data entry, and digital document management. Maintained accurate customer records and CRM entries, communicated with customers, and balanced multiple assignments in a remote work environment.

Administrative Support Email Correspondence Data Entry Document Management CRM Client Communication Record keeping Task Management Remote Work

Patient Care Coordinator

Bridgeport Hospital

Nov 2018 - Mar 2020 (1 year 4 months)

Served as a primary point of contact for patients, providing professional support and assistance throughout their care experience. Coordinated appointments, follow-ups, and patient communications while maintaining accurate records and confidential information.

Patient Care Customer Service Appointment Coordination Communication Skills Record keeping Confidentiality Multitasking

Sales Representative

West Marine

Mar 2015 - Sep 2018 (3 years 6 months)

Assisted customers through phone, email, and face-to-face consultations, providing knowledgeable and personalized service. Consulted with customers to understand their needs and recommend appropriate products and services.

Sales Customer Service Product Knowledge Consultative Selling Order Management Returns Exchange Relationship Building