Lauren User

Managed product listings and content updates across Rithum, Shopify, and Amazon Seller Central, maintaining detailed Excel records and client communication logs to ensure operational accuracy. Collaborated with owner on creative content and Photoshop edits to support remote business operations.

Managed account documentation, billing inquiries, and payment data entry while assisting clients via phone and email to resolve issues promptly and maintain compliance and performance standards. Consistently met or exceeded remote call center metrics.

Performed daily administrative and data entry tasks including vendor documentation, internal reporting, and customer/inventory updates to ensure data quality and confidentiality. Coordinated interdepartmental communication to support efficient office operations.

Managed patient scheduling, intake, and medical record updates using Athena EMR and HHA Exchange, verified insurance and processed documentation while ensuring HIPAA compliance. Supported physicians and staff with patient communication and office coordination.

Provided customer service, managed transactions, and maintained sales records while assisting with merchandising and store organization to enhance the shopping experience. Contributed to sales floor standards and inventory upkeep.

Completed coursework toward an Associate's degree in Visual Arts with some college-level study completed.

Completed a Clinical Medical Assistant certificate program covering clinical skills and patient care fundamentals.

High school diploma providing general secondary education preparation.