Open to opportunities

Kaitlyn Webb

@kaitlynwebb

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Dedicated professional with expertise in e-commerce and customer service.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and versatile professional with a strong background in customer service, e-commerce operations, and administrative support. My experience includes managing high volumes of communication and solving problems efficiently while collaborating with cross-functional teams. I pride myself on being detail-oriented, adaptable, and a fast learner, committed to delivering excellent service and support.

Currently, I work as an Ecommerce Specialist and Customer Service Representative at Wildwood Lamps, where I manage online account platforms and respond to 100–150 customer inquiries daily. My role involves processing orders and ensuring high levels of customer satisfaction. Previously, I have held positions in staffing and recruitment, where I partnered with clients to identify staffing needs and maintained candidate databases. My diverse experience has equipped me with strong communication skills and the ability to multitask effectively.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Specialist / Customer Service Representative

Current

Wildwood Lamps

Aug 2021 - Present (3 years 11 months)

Managed and maintained all online account platforms, responding to 100-150 customer inquiries daily via email. Processed online and written orders, provided order updates, and coordinated solutions for account-related and shipping issues.

Customer Service Order Processing Email Communication

Employee Specialist / Sales Associate

Holden Temporary Services

Jan 2021 - Aug 2021 (7 months)

Partnered with clients to identify staffing needs, sourcing, screening, and pre-interviewing potential candidates. Conducted background checks, updated client hiring statuses, and maintained candidate databases.

Staffing Recruitment Candidate Sourcing Background Checks Database Management

Production Line Associate

Sara Lee

Oct 2020 - Jan 2021 (3 months)

Supported product preparation, packaging, and sanitation on the production line. Loaded and unloaded items on conveyor belts, maintained production pace, and recorded production details.

Production Packaging Quality Control Data Entry

Server

Classic Diner

Aug 2018 - Nov 2020 (2 years 3 months)

Delivered prompt and friendly service to dine-in and takeout guests, managing phone orders and processing payments. Maintained cleanliness, restocked supplies, and ensured a welcoming dining atmosphere.

Customer Service Order Management Payment Processing Restaurant Operations Inventory Management

Assistant Manager

Pelican's

Mar 2018 - Apr 2020 (2 years 1 month)

Oversaw daily operations, inventory, and team scheduling, training and supervising employees to ensure performance standards. Delivered consistent quality in customer service and product preparation, maintaining a clean and safe working environment.

Operations Management Inventory Control Team Leadership Customer Service Staff Training