TJTashekia J
@tashekiaj
Customer service professional with 8 years of diverse experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 8 years of experience in delivering exceptional support across various industries, including healthcare and finance. My journey has been marked by a proven track record in resolving inquiries with high accuracy, achieving client satisfaction, and fostering positive relationships. I have honed my skills in CRM systems, conflict resolution, and effective communication, which I am eager to leverage in a Customer Service Representative position.
Throughout my career, I have taken on various roles that have allowed me to develop my expertise further. As a Nesting Mentor at Engage CX, I guided new employees to ensure smooth integration into their roles, assessed performance metrics, and delivered constructive feedback to enhance productivity. My experience as a Customer Service Representative has equipped me with the ability to manage high volumes of inquiries while maintaining a high accuracy rate, ensuring that clients receive the best possible service.
I am passionate about continuous improvement and have consistently sought ways to enhance operational efficiency and customer satisfaction. My commitment to excellence is reflected in my achievements, such as achieving a 95% accuracy rate in managing Medicare program inquiries and a 98% client satisfaction rate in benefit enrollment assistance. I am excited about the opportunity to bring my skills and experience to a new team, where I can contribute to delivering outstanding customer service.
Experience
Work history, roles, and key accomplishments
Nesting Mentor
Engage CX - Go Health
Jan 2025 - Mar 2025 (2 months)
Guided new employees to ensure smooth integration into their roles and foster skill development. Assessed performance metrics and delivered feedback to enhance productivity. Encouraged and coached teams, improving morale and retention.
Customer Service Representative
Engage CX - Go Health
Dec 2024 - Jan 2025 (1 month)
Managed over 50 daily inquiries regarding Medicare program options, maintaining a 95% accuracy rate. Facilitated seamless customer enrollment transitions, ensuring a positive experience for clients.
Annual Enrollment Client Service Representative
Empyrean
Sep 2024 - Nov 2024 (2 months)
Resolved over 100 weekly benefit enrollment inquiries, ensuring timely and accurate assistance to clients. Corrected service discrepancies, resulting in a 98% client satisfaction rate. Supported enrollment activities during peak periods, contributing to efficient and effective service delivery.
Call Center Representative
Entech - Anovaa
Jul 2024 - Aug 2024 (1 month)
Achieved a 92% first-call resolution rate for client inquiries, enhancing customer satisfaction and operational efficiency. Streamlined loan document collection and compliance verification processes, contributing to improved workflow and regulatory adherence.
Consumer Affairs Representative
Elevation Connect
Jan 2024 - Apr 2024 (3 months)
Enhanced resolution times by 20% through efficient phone and email support. Conducted thorough product investigations, achieving a 90% customer satisfaction rate in resolutions.
Admissions Representative
Elevation Connect
Oct 2023 - Jan 2024 (3 months)
Managed communications for over 200 prospective students, ensuring clarity and efficiency in the admissions process. Enhanced application processing timelines by 10%, contributing to improved operational efficiency.
Radio Tester
Link Engineering
Aug 2023 - Oct 2023 (2 months)
Conducted detailed equipment testing to identify and report critical product defects. Enhanced quality assurance processes by refining testing protocols.
Member Experience Advisor
Cxperts
Feb 2023 - Mar 2023 (1 month)
Enhanced customer satisfaction by 8% through the timely resolution of online transaction issues. Maintained comprehensive customer service records to ensure quality tracking. Facilitated the resolution of customer inquiries, contributing to a more efficient service process.
Participant Representative
Tactis
Jul 2022 - Nov 2022 (4 months)
Provided precise support for loan and 401(k) accounts, achieving a 97% accuracy rate. Enhanced client trust through diligent and secure account management.
Chat Support Representative
Helplama
Oct 2015 - Oct 2021 (6 years)
Achieved a 93% customer satisfaction rate by delivering effective live chat support for product inquiries and issues. Documented service interactions to enhance quality assurance processes and maintain high service standards.
Education
Degrees, certifications, and relevant coursework
Design Students League
Certificate, Interior Decorating
Completed a certificate program in interior decorating. Gained skills in design principles and aesthetic application.
DeVry University
Associate's Coursework, Network Systems Administration
Undertook coursework focusing on network systems administration. Developed foundational knowledge in IT infrastructure and system management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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