Victoria Benjamin

At Creit Technology.ng, I responded to customer inquiries across phone, email, chat, and other communication channels, helping customers with service requests, account concerns, and product information.

I investigate issues, resolve complaints, and follow up to confirm customers’ concerns have been addressed. I maintain accurate customer records and case histories using CRM and internal systems while prioritizing urgent, time-sensitive requests.

I build positive customer relationships through active listening, empathy, and clear communication. I also collaborate with colleagues to improve service delivery and document recurring feedback to identify service gaps.

I’m comfortable supporting administrative work, data entry, documentation, and customer information management using customer support tools, Microsoft Office, and Google Workspace.