Kanno Esther
@kannoesther
I handle customer calls, resolve issues, and support sales using CRM and dialer tools.
NigeriaWhat I'm looking for
I've supported customers and sales operations remotely at ConsumerOpportunity, handling inbound and outbound telemarketing, complaints, scheduling, records, and basic technical guidance. I use ReadyMode, Convoso, HubSpot, Salesforce, and Google Space to manage communication and meet performance targets.
Previously at Crae Group Contact Centre, I managed follow-ups, surveys, appointment confirmations, and sales calls while consistently exceeding KPIs for call volume, AHT, CSAT, and FCR. I bring active listening, empathy, objection handling, and dependable remote-work discipline.
Experience
Work history, roles, and key accomplishments
Sales Agent/Customer Service Representative
Consumer Opportunity
Feb 2025 - Apr 2026 (1 year 2 months)
Handled outbound and inbound telemarketing calls, managed client communication, and resolved complaints. Used CRM tools to streamline processes and meet performance targets.
Education
Degrees, certifications, and relevant coursework
Women Techster Fellowship
Fellowship, Cybersecurity
2023 - 2023
Completed a fellowship focused on cybersecurity analysis, gaining practical skills in the field.
University of Abuja
Bachelor of Science, Biological Science
2019 - 2023
Pursued a Bachelor of Science in Biological Science, developing a strong foundation in the biological sciences.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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