Open to opportunities

Princess Ukamaka Uwagwu

@princessukamakauwagw

Customer Support Representative at ProServe DigitalSolutions handling customer inquiries and complaints across chat and email.

Nigeria

Message

What I'm looking for

I’m seeking a Customer Service Representative, Live Chat Support, or Email Support position where I can apply my communication skills, develop my technical abilities, and contribute to an excellent customer experience. I’m committed to continuous learning and professional growth.

At ProServe DigitalSolutions, I respond to customer inquiries through email, chat, and other digital channels, providing clear and professional information to help resolve issues.

I handle complaints with patience and empathy, and follow up on unresolved issues so customers receive appropriate assistance.

I maintain organized customer records, document inquiries and resolutions, and protect confidential customer information in line with established procedures.

I’m seeking a remote customer support opportunity where I can keep developing my technical abilities and contribute to an excellent customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

ProServe Digital Solutions

Oct 2023 - Present (3 years)

Responds to customer inquiries via email, chat, and other digital channels, resolving complaints with empathy and professionalism. Maintains accurate records, follows up on unresolved issues, and collaborates with team members to improve service delivery.