Victoria Bejarano
@victoriabejarano
Client Support & Process Coordinator at CONTROLBOX, using Jira and Trello to manage workflows and achieving 90% customer satisfaction in H1 2025.
SpainWhat I'm looking for
At CONTROLBOX, I provide bilingual customer support and coordinate client support processes remotely. I manage internal ticketing and workflows using Jira and Trello, and achieved 90% customer satisfaction in H1 2025.
Across roles at OPISAS Holding Inc, 24/7 InTouch, and Teleperformance, I supported international clients in English and Spanish. My work included onboarding and documentation, resolving technical and service issues, and coordinating across teams in SLA-driven environments.
Experience
Work history, roles, and key accomplishments
Client Support & Process Coordinator
Controlbox
Aug 2023 - Present (3 years 3 months)
Provided bilingual customer support via email, phone, and live chat. Managed internal ticketing and workflows using Jira and Trello, monitored client KPIs, and supported documentation and customer onboarding processes.
Customer Success & Admin Support
Opisas Holding Inc
Oct 2022 - Jun 2023 (8 months)
Assisted international investors with onboarding, documentation, and property acquisition processes. Managed accounts with portfolios over $400K and scheduled executive meetings across time zones.
Customer Support Agent
Controlbox
Nov 2021 - Oct 2022 (11 months)
Delivered multichannel customer support via email, chat, and phone. Resolved user issues and supported internal translations and documentation.
Bilingual Customer Support Advisor
24/7 InTouch
May 2019 - Sep 2021 (2 years 4 months)
Provided travel and booking support in English and Spanish. Handled billing, account recovery, and service issues in real-time in a high-volume SLA-driven environment.
Bilingual Technical Support Advisor
Teleperformance
Apr 2016 - Mar 2019 (2 years 11 months)
Managed technical support tickets for corporate Microsoft clients. Escalated cases, documented processes, and collaborated with QA, and translated documentation.
Education
Degrees, certifications, and relevant coursework
University ISES Corporation of Superior Education
Professional Technician, Hotel Management
2007 - 2011
Professional Technician in Hotel Management degree from University ISES Corporation of Superior Education from 2007 to 2011.
Bolivar School of Soacha
High School Diploma, General Studies
2001 - 2006
High school diploma from Bolivar School of Soacha from 2001 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
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