Open to opportunities

jacob chammai

@jacobchammai

Message

Tech-savvy customer support specialist experienced in e-commerce and remote digital support.

Cyprus

Message

What I'm looking for

I seek a remote role in customer support, client follow-ups, or digital services where I can apply e-commerce operations experience, strong communication, and fast typing while learning new tools and contributing immediately.

I am a tech-savvy customer support specialist with hands-on experience managing e-commerce operations, handling customer inquiries, and providing remote digital assistance. I have run an online store, managed product listings, order processing, returns and complaints, and used spreadsheets and online platforms to track sales and organize data.

I am fluent in English and Arabic, proficient with Google Sheets, Docs and Gmail, type 100+ WPM, and have strong multitasking and communication skills. I work well independently and in remote teams, am eager to learn new tools, and am ready to start immediately.

Experience

Work history, roles, and key accomplishments

Current

Freelance Digital Support

Current

Self Employed

Jan 2022 - Present (3 years 8 months)

Provided remote digital support to clients including responding to inquiries, tracking orders, and resolving service and payment issues, improving response times and record organization.

Google Sheets Gmail Customer Support Order Management Remote Collaboration Data Entry

Current

E-Commerce Store Owner

Current

Self Employed

Jan 2020 - Present (5 years 8 months)

Managed end-to-end online store operations including product listings, order processing, customer support, returns and delivery issue resolution, and sales tracking.