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Victoria Adesiyan

@victoriaadesiyan

Customer support manager at Liliankings Law Firm handling 700+ weekly enquiries and contributing to a 45% faster response time.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Service Representative role.

At Liliankings Law Firm, I manage multichannel customer support operations and handle more than 700 customer enquiries and service requests each week. I monitor SLA adherence and contribute to a reported 50% improvement in the customer satisfaction indicator.

I investigate complaints, coordinate resolutions, and manage escalations. My work contributed to an 85% issue-resolution rate within agreed SLAs and a 45% reduction in average response times.

Previously, I delivered remote customer care at Elixir Global Trade, supporting customers by telephone, email, and online channels. I managed daily enquiries and requests, followed up by phone, email, and live chat, and maintained accurate records.

Earlier, I handled high-volume calls as a Customer Call Centre Executive at DeMeyer Consulting and managed client matters as an Associate at Sapphire Partners – Solicitors, Arbitrators & Consultants. I also provided pro bono legal services to 55+ individuals through my volunteer work with Family Ties Development Foundation.

Experience

Work history, roles, and key accomplishments

Current

Client/Customer Support Manager

Current

Liliankings Law Firm

Apr 2025 - Present (1 year 7 months)

Manage multichannel customer support operations, handling 700+ enquiries weekly and monitoring SLA adherence. Improved customer satisfaction by 50% and reduced response times by 45%.

Customer Service SLA Adherence Complaint Resolution CRM Documentation Team Leadership Process Improvement

Customer Care Representative

Elixir Global Trade

Jan 2024 - Mar 2025 (1 year 2 months)

Delivered customer support via phone, email, and online channels, managing 50+ enquiries daily. Investigated complaints and processed 60+ requests daily with accurate documentation.

Customer Service Email Support Live Chat Complaint Handling Data Entry CRM

Customer Call Centre Executive

DeMeyer Consulting

Jan 2021 - Dec 2023 (2 years 11 months)

Handled high-volume inbound and outbound calls, managing 60+ calls daily. Investigated concerns, documented case details, and coordinated with internal teams to resolve issues.

Inbound Calls Outbound Calls Issue Resolution Documentation Follow up Confidentiality

Associate

Sapphire Partners – Solicitors, Arbitrators & Consultants

Jul 2012 - Dec 2020 (8 years 5 months)

Managed client matters, responded to enquiries, and coordinated solutions. Built relationships through professional communication and handled sensitive issues with confidentiality.

Client Relations Legal Research Case Management Communication Skills Confidentiality