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Maria Jey-Sharwan

@mariajey-sharwan

Customer Support Specialist at Njere & Co Solicitors who tracked client updates and achieved up to 90% customer satisfaction.

Nigeria

Message

At Njere & Co Solicitors, I tracked client updates and next steps in the CRM system, managed office email correspondence, and handled 10–20 calls per day. I achieved up to 90% customer satisfaction through clear communication and timely updates.

Previously, I resolved inquiries and complaints at Outsource Global, documenting cases in salesforce and supporting follow-up across inbound and outbound campaigns. My customer support experience also includes handling inquiries, orders, and records at Alacoque Healthies and DigiPro IT Academy.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Njere & Co Solicitors

Mar 2025 - Jul 2026 (1 year 4 months)

Managed client follow-up accuracy and handled 10-20 calls per day, achieving up to 90% customer satisfaction. Documented case records and managed email correspondence to support case coordination.

CRM Customer Service Email Correspondence Documentation Case Tracking Communication Skills Time Management

Call Centre Customer Service and Support Agent

Outsource Global

Oct 2023 - Dec 2024 (1 year 2 months)

Resolved inbound client inquiries and complaints in a high-volume call centre, achieving over 80% customer satisfaction. Documented case details accurately in Salesforce and coordinated follow-up emails.

Salesforce Customer Service Complaint Resolution Documentation Communication Skills Follow up

Customer Support Specialist

Alacoque Healthies

Jun 2022 - Sep 2023 (1 year 3 months)

Managed 30-40 customers per day across inbound campaigns, email, and social media chat, handling inquiries and conflict resolution. Processed orders and conducted outbound calls to gather product feedback.

Customer Service Conflict Resolution Email Social Media Documentation Communication Skills

Customer Support and Administrative Support

DigiPro IT Academy

Jul 2021 - Mar 2022 (8 months)

Responded to over 50 inquiries from prospective students and resolved complaints from enrolled students. Maintained student records in Excel and managed enrolment and email correspondence.

Customer Service Excel Administrative Support Email Correspondence Record keeping Communication Skills