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@victorchimmuanyaonuz
Dedicated professional skilled in customer service and data entry.
I am Onuzulike Chimmuanya Victor, a dedicated and detail-oriented professional with proven skills in customer service and data entry. I have a strong passion for helping people, solving problems, and maintaining accurate records to support efficient business operations. My background in customer support has equipped me to handle inquiries, resolve complaints, and deliver friendly and professional service across multiple communication channels.
In my role as a customer service representative at Dream Homes, I acted as the primary point of contact for clients, consistently meeting or exceeding customer satisfaction targets. I played a pivotal role in improving internal ticketing procedures, which significantly reduced response times. As a data entry clerk at Tech Studio, I maintained large volumes of data with a focus on accuracy and confidentiality, reducing data processing errors by 15% through diligent checks. I am proficient in tools like Microsoft Excel and Google Sheets, ensuring all records are up-to-date and error-free.
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Work history, roles, and key accomplishments
Tech Studio
Feb 2022 - Nov 2024 (2 years 9 months)
Accurately entered, updated, and maintained large volumes of data in spreadsheets and internal databases. Verified information for accuracy and completeness before submission or reporting.
Dream Homes
Feb 2022 - Jul 2024 (2 years 5 months)
Acted as the primary point of contact for clients, resolving inquiries and issues via phone, email, and in-person interactions. Identified opportunities for upselling additional products or services based on customer needs.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Engineering
Studied Computer Engineering at Federal Polytechnic Oko, focusing on core principles and practical applications. Gained expertise in various aspects of computer systems and software development.
Software and tools used professionally
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