Open to opportunities

Ivy Cruz

@ivycruz

Message

Customer service professional skilled in data standardization, support, and process improvement.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply data-cleaning accuracy, empathetic support, and clear documentation while growing technical support and ticketing skills.

I am a customer service professional with hands-on experience organizing and cleaning databases, facilitating peer study groups, and managing personal finance tracking using Google Sheets. I deliver clear documentation, empathetic communication, and structured problem-solving to improve accuracy and efficiency.

I achieved 100% uniformity when standardizing a 300+ contact community database and reduced personal expenses by 15% through meticulous tracking and analysis. I am completing HubSpot Customer Support certification to deepen skills in ticketing, professional chat and email etiquette, and troubleshooting.

Experience

Work history, roles, and key accomplishments

Community Data Standardization Lead

CommunityDataStandardization

Organized and cleaned a database of 300+ community contacts, ensuring uniformity in names, phone numbers, and addresses to improve data quality and usability.

Data Cleaning Attention To Detail Quality Assurance Documentation

Customer Service Representative

Okolo

Provided customer support using professional chat and email etiquette while resolving issues and documenting solutions to improve response consistency and customer satisfaction.

Customer Support Chat Support Ticketing Systems Empathy Communication Problem Solving Google Workspace

Peer Support / Study Group Facilitator

Chidinma

Facilitated weekly study groups for 15+ peers, resolving complex learning issues and producing clear written documentation to reinforce understanding.