Faith Amaka

I am a customer-focused professional with a strong commitment to maintaining customer satisfaction and team success. With over three years of experience in customer service, I have developed a proven track record of managing high volumes of inbound and outbound calls while resolving issues efficiently. My ability to build strong customer relationships has been instrumental in my success, and I pride myself on my skills with CRM systems, active listening, and multitasking.

During my tenure as a Customer Service Representative at Emmysteel Ventures LTD, I improved customer satisfaction by 30% through proactive support and anticipating customer needs. I coordinated with internal teams to ensure timely delivery of goods and services, reducing delays by 40%. My efforts in upselling services over the phone led to a 15% increase in monthly revenue, and I successfully boosted customer retention rates by 25% through personalized support and prompt issue resolution.