peter whitworth

As a dedicated and results-oriented professional with over 8 years of experience, I have honed my skills in CRM management, sales pipeline optimization, and client engagement. My journey began as a Residential Support Worker at Cornerstone, where I coordinated services with multiple stakeholders and developed individualized support plans, achieving a 90% success rate in resolving client challenges.

In my role as a Customer Service Representative at Sitel, I consistently achieved a 70% success rate in first-interaction resolutions and effectively utilized tools like Amazon Workspace and Adobe Connect to enhance customer experiences. My ability to understand customer pain points and deliver tailored solutions has been instrumental in maintaining high customer satisfaction and driving upselling opportunities.

I hold certifications in Real Estate Salesperson from Humber College and Aircraft Maintenance Engineering from Mohawk College, complemented by a Google Project Management certification. I am fluent in English and Yoruba, with a working knowledge of German, and excel in time management, negotiation, and storytelling to build lasting relationships and drive business growth.