Vicky Gupta

As a dedicated and customer-focused support engineer, I have a strong background in data warehousing, database management, and cloud services. With a Bachelor of Technology in Computer Science from College of Engineering Bhubaneswar, I have honed my skills in problem-solving, communication, and collaboration. My experience at Mphasis has equipped me with the ability to deliver top-tier support to enterprise clients, focusing on complex technical issues and driving improvements in customer satisfaction.

With a strong proficiency in supporting and adapting new technologies, I have successfully partnered with internal and external engineering teams to identify and resolve complex technical issues, achieving significant reductions in resolution time. I am committed to delivering high-quality work and am passionate about staying up-to-date with the latest technologies and trends in the industry.

As a certified Databricks Data Engineer Associate and Apache Spark Developer, I am well-versed in cloud services, data integration, and analytics. I am excited to leverage my skills and experience to drive seamless customer experiences and effective resolution of technical challenges in a dynamic support role.