Jeffrey Zimmerman

I am an experienced solar operations and service specialist with extensive hands-on knowledge of residential PV systems, including Tesla, Enphase, Generac, SolarEdge, Franklin, and Qolsys. I focus on real-time monitoring and rapid resolution of high-priority sites to maintain uptime and customer satisfaction.

In my recent role as a Critical Site Specialist at a Global Command Center, I reviewed alarms daily, diagnosed faults, dispatched corrective work orders within SLA timeframes, and managed escalated cases from intake through resolution. I document root causes and outcomes in Salesforce and scheduling platforms while building trusted relationships with escalation teams, dispatch coordinators, and contractors.

My background includes long-term field installation and leadership roles where I led installs, rollouts, and technician training for alarm, camera, and home automation systems. I have a track record of improving technician performance, ensuring protocol compliance, and maintaining high customer satisfaction in technical service delivery.

I hold practical certifications such as Certified Lyric Installer, small-circuit soldering, and safety protocol training, and I’ve contributed to quality assurance and process optimization projects. I seek to apply my operations, troubleshooting, and training experience to roles that value cross-team collaboration and continuous improvement.