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Vibha Vasist

@vibhavasist

Customer Success Manager at EFFICIENTLY who grew a client portfolio to 70+ accounts and repriced 18 accounts with zero churn.

India

Message

At EFFICIENTLY, I managed U.S.-based AEC client accounts across onboarding, workforce deployment, retention, expansion, and escalations. I grew the portfolio to 70+ accounts and expanded more than 20 client accounts by identifying changing workforce needs.

I repriced 18 long-tenure accounts with zero churn, adding roughly $160K+ in annualized billings, and retained six at-risk accounts representing about $375K+ in annualized billings. I also built a 90-day client stabilization model and led MBRs and QBRs with C-level stakeholders.

Earlier, I managed customer relationships at KGISL and planned more than 60 events as a freelance event planner. At EFFICIENTLY, I also created Photoshop-based social media creatives for an internal client engagement before moving into Customer Success.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Efficiently

Oct 2022 - Jun 2026 (3 years 8 months)

Managed a portfolio of up to 70+ U.S. AEC client accounts, owning the lifecycle across onboarding, retention, expansion, and escalations. Grew portfolio from ~30 to 70+ accounts and expanded 20+ accounts through workforce planning and consultative discovery.

Salesforce Customer Lifecycle Management Client Onboarding Customer Retention Renewals Escalation Management MBR QBRs Account Expansion Upselling Cross Selling Consultative Discovery Executive Stakeholder Management Workforce Planning Process Improvement Cross Functional Collaboration

Internal Client Placement

Efficiently

May 2022 - Oct 2022 (5 months)

Created Photoshop-based social media creatives and product content for an internal client engagement, communicated directly with the client, managed deliverables, and transitioned into the Customer Success Manager role.

Photoshop Social Media Content Creation Client Communication Project Management

Inside Sales Representative

Efficiently

Jan 2022 - May 2022 (4 months)

Managed inbound and website-generated sales opportunities, qualifying requirements and identifying staffing solutions for U.S.-based businesses. Built foundations in consultative selling, objection handling, and customer relationship management.

Sales Consultative Selling Objection Handling Customer Relationship Management Lead Qualification

Senior Client Success Associate

KGISL

May 2020 - May 2021 (1 year)

Managed customer relationships across 19+ major U.S. service providers, providing tailored Internet, Cable, and Telecom solutions. Conducted needs assessments, recommended service packages, and resolved service-related concerns while ensuring data privacy.

Customer Relationship Management Needs Assessment Service Package Recommendation Data Privacy problem resolution

Event Planner

Freelance & Red Carpet Events

Jan 2015 - Jan 2020 (5 years)

Planned and executed 60+ customized events and destination weddings, managing client relationships, vendors, budgets, logistics, and on-site execution. Served as primary client contact and coordinated multiple stakeholders to deliver against requirements.

Event Planning Vendor Management Budget Management Logistics Customer Relationship Management Team Leadership Problem Solving