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Veta Egere

@vetaegere

IT Service Delivery Specialist with 10+ years optimizing operations through technology, projects, and reliable IT support.

Nigeria

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What I'm looking for

I’m looking for IT service delivery and project roles where I can improve uptime, deliver within scope/timeline/budget, and align technology initiatives with business goals—ideally with remote, hybrid, or relocation opportunities.

I’m an IT Service Delivery Specialist with 10+ years of experience optimizing business operations through innovative technology solutions. I focus on aligning IT initiatives with business goals, improving efficiency, and driving strategic technology improvements.

In recent roles, I’ve managed IT projects end-to-end—delivering within scope, timeline, and budget—while implementing SaaS solutions and leading cross-functional teams. I also provide hands-on support, maintaining critical uptime at 99% and resolving the majority of technical issues on the first attempt.

I bring strong agile and IT service management skills, facilitating Scrum ceremonies and training teams to improve sprint efficiency and workflows. I’m also experienced in infrastructure and security: administering Microsoft 365, enforcing security compliance, and improving system performance through proactive maintenance, upgrades, and rigorous policy enforcement.

Experience

Work history, roles, and key accomplishments

Current

IT Project Manager

Current

Tim89.net

Aug 2024 - Present (2 years)

Managed IT support activities and implemented SaaS solutions to optimize operations. Led cross-functional teams and delivered IT projects within scope, timeline, and budget while tracking progress.

Project Management IT Support SaaS Implementation IT Service Delivery Budget Management

IT Support Specialist

Zeenella Medical Centre

Apr 2024 - Jul 2024 (3 months)

Provided technical support for critical hospital operations, maintaining 99% system uptime. Resolved 95% of issues on the first attempt and improved system performance by 20% through proactive maintenance and upgrades.

Systems Performance

Scrum Master

AmorServ LLC

Apr 2023 - Mar 2024 (11 months)

Facilitated Agile ceremonies to improve sprint efficiency by 20% and optimize workflows. Supported business-aligned execution between Sales, Bids, and Marketing teams and trained teams on Agile methodologies.

Agile Scrum Workflow Optimization Jira Confluence Trello

System Administrator

AmorServ LLC

Jan 2023 - Mar 2024 (1 year 2 months)

Maintained 100% security compliance through rigorous policy enforcement and improved system performance by 25% by optimizing resources. Administered Microsoft 365, including security, backups, and user training.

System Administration Security and Compliance Policy Enforcement Microsoft 365 Administration Backup User Training Performance Optimization

Desktop Support Officer

Hiz Ventures

Jul 2013 - Jan 2023 (9 years 6 months)

Resolved 300+ technical issues with a 95% satisfaction rate while reducing follow-up time by 25% through proactive communication. Organized knowledge-sharing sessions to increase first-contact resolution by 15%.

Desktop Support IT troubleshooting Issue Resolution Knowledge Sharing First Contact Resolutions